What you'll be doing:
- Answering the phone and dealing with supplier and customer enquiries, communications and orders.

- Monitoring the info@ inbox, incoming enquiries, communications and orders.

- Managing the online orders and returns: to include picking orders from the shop floor, checking items are the right colour, size and in perfect condition and packaging and posting the orders to customers in a timely fashion. You will manage booking in all orders on the Royal Mail website and packaging and labelling all parcels. You will also manage any returns we receive. This will include ensuring stock received back is in perfect condition, steaming stock that is returned ready for the shop floor and working with the web controller to ensure returns are put back into stock correctly.

- Assisting with stock deliveries: help the stock controller when we receive large deliveries to include carrying large boxes into the building, unpacking the stock from the boxes and hanging the stock as required.
- Quality checking of deliveries: steaming and quality checking new stock before it is moved to the shop floor. 

What you'll be doing:
- Processing customer orders, quotations, and queries, supporting sales and delivering a seamless customer experience.
- Administer and maintain the CRM system, ensuring data integrity, security, and availability.
- Configure CRM settings, workflows, and user roles to meet business requirements.~
- Maintain accurate data through regular cleansing, audits, and enforcement of quality standards.
- Provide user support, resolve technical issues, and deliver CRM training and documentation.
- Generate reports and dashboards, analysing data to identify trends and improvement opportunities.
- Collaborate with departments to define KPIs and ensure effective CRM utilisation.
- Work with IT to integrate CRM with other business systems.
- Stay updated on CRM developments and lead enhancement projects to optimise performance and user experience.